Contact Us

Thank you for your interest in Urije. We value every message and strive to provide precise, timely assistance through clear communication channels. For general questions, developer submissions, or urgent support needs, the sections below connect you with the appropriate team. You may also reach us directly at [email protected].

General Inquiries

For questions about account setup, product features, pricing, or strategic partnerships, our General Services team stands ready to assist. Please outline your request succinctly and specify your preferred contact method so we can respond efficiently.

Ideal channels for a rapid response: email is the fastest route to a precise answer. You can also email [email protected] and expect a formal acknowledgment shortly after your message is received.

Developer Submissions

Developers seeking integration with the Urije platform, or those proposing new applications, should submit a comprehensive overview through this channel. Our Developer Relations group conducts a structured review to assess compatibility with platform standards, security requirements, and ecosystem fit.

What to include in your submission:

App name and a concise value proposition
Primary developer contact and organization
Target platforms, technical prerequisites, and integration points
Documentation link or repository access, and security considerations
Estimated deployment timeline and any beta testing plans

Upon receipt, you will receive an acknowledgment and a projected timeline based on the complexity of your submission. For expedient handling, attach any relevant technical briefs or API references in your submission message.

Response Times

We prioritize transparency in our turnaround times. The following guidelines indicate typical response windows, subject to inquiry type and business hours:

General inquiries: Acknowledgement within 1 business day; substantive replies within 1â€“2 business days.
Developer submissions: Acknowledgement within 1 business day; initial technical review within 2â€“5 business days, depending on submission scope.
Urgent service-impact issues: Acknowledgement within 2â€“4 hours during business hours; rapid triage and escalation as required.

To help us meet these expectations, please include complete context and any relevant identifiers in your initial message, and indicate your preferred method of contact.